Venuu

Legal

Privacy Policy

Venuu — A product of Digital Product World Pty Ltd

1. Introduction

Digital Product World Pty Ltd ("we", "our", or "us") operates Venuu, a mobile and web application ("the App"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use Venuu.

Please read this policy carefully. If you disagree with its terms, please discontinue use of the App.

2. Who We Are

  • Company: Digital Product World Pty Ltd
  • Application: Venuu
  • Jurisdiction: Australia
  • Contact: info@dpwg.com.au

3. Information We Collect

We collect the following categories of personal information:

a) Account Information

  • Full name
  • Email address
  • Username and password (encrypted)
  • Profile details you choose to provide

b) Location Data

  • Precise GPS location (when you grant permission)
  • Approximate location derived from IP address
  • Location history related to your use of the App

c) Payment Information

  • Credit/debit card details (processed via secure third-party payment processors)
  • Billing address
  • Transaction history
  • We do not store full card numbers on our servers

d) Device & Usage Information

  • Device type, operating system, and browser
  • IP address
  • App usage patterns and interaction data
  • Crash reports and diagnostic data

4. How We Collect Information

We collect information:

  • Directly from you — when you register, update your profile, or make a purchase
  • Automatically — through cookies, analytics tools, and device sensors as you use the App
  • From third parties — such as payment processors, analytics providers, or social login services (e.g. Apple, Google) if you choose to use them

5. How We Use Your Information

We use your personal information to:

  • Create and manage your account
  • Provide, personalise, and improve the App
  • Process payments and send transaction confirmations
  • Deliver location-based features and content
  • Send service-related communications (e.g. booking confirmations, updates)
  • Send marketing communications, where you have opted in
  • Ensure the security and integrity of the App
  • Comply with legal obligations under Australian law

6. Sharing Your Information

We do not sell your personal information. We may share it with:

  • Service providers — payment processors, cloud hosting, analytics, and customer support tools that assist us in operating the App
  • Legal authorities — where required by law, court order, or regulatory obligation
  • Business transfers — in the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction

All third-party service providers are required to handle your data securely and only for the purposes we specify.

7. Location Data

Location access is optional but may be required for certain App features. You can manage location permissions at any time through your device settings. Disabling location access may limit some functionality within Venuu.

8. Cookies & Tracking Technologies

The web version of Venuu uses cookies and similar tracking technologies to:

  • Keep you signed in
  • Remember your preferences
  • Analyse usage and improve performance

You can control cookie settings through your browser. Note that disabling cookies may affect your experience.

9. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services. You may request deletion of your account and associated data at any time (see Section 13). We may retain certain information where required by law or for legitimate business purposes.

10. Data Security

We implement industry-standard security measures including encryption in transit (TLS), encrypted storage of sensitive data, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

11. Your Rights Under Australian Privacy Law

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), you have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate or outdated information
  • Request deletion of your personal information (subject to legal obligations)
  • Complain about how we handle your data

To exercise any of these rights, contact us at info@dpwg.com.au.

If you are located in the European Economic Area (EEA) or United Kingdom, additional rights under the GDPR may apply to you.

12. Children's Privacy

Venuu is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will promptly delete it.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Digital Product World Pty Ltd
Email: info@dpwg.com.au

14. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will notify you via the App or email where appropriate. Continued use of Venuu after changes constitutes acceptance of the updated policy.

This Privacy Policy was prepared for Venuu by Digital Product World Pty Ltd and is governed by Australian law.