Terms of Service | Venuu

1. Introduction

These Terms of Service ("Terms") govern your use of Venuu, a wedding marketplace operated by Digital Product World Pty Ltd ("we", "our", or "us"). By accessing or using Venuu, you agree to be bound by these Terms.

If you do not agree to these Terms, please do not use the App.

2. About Venuu

Venuu is an online marketplace that connects couples planning their wedding ("Couples") with venues and service providers ("Vendors"). We provide the platform only — we are not a party to any agreement made between Couples and Vendors, and we do not provide wedding services ourselves.

3. Eligibility

To use Venuu, you must:

Be at least 18 years of age
Have the legal capacity to enter into a binding agreement
Not be prohibited from using the App under Australian law or the laws of your jurisdiction

4. Account Registration

To access certain features of Venuu, you must create an account. You agree to:

Provide accurate, current, and complete information during registration
Keep your account details up to date
Keep your password confidential and not share it with anyone
Notify us immediately at info@dpwg.com.au if you suspect unauthorised access to your account

You are responsible for all activity that occurs under your account.

5. User Types

Couples may use Venuu to:

Search for and browse wedding venues and services
Contact and enquire with Vendors
Save favourites and manage their wedding planning

Vendors may use Venuu to:

Create a business listing for their venue or service
Receive and respond to enquiries from Couples
Manage their profile, availability, and pricing

By registering as a Vendor, you confirm that you are authorised to offer the services or venues listed and that all information in your listing is accurate and not misleading.

6. Listings & Content

Vendors are solely responsible for the accuracy, completeness, and legality of their listings. We reserve the right to remove any listing that we determine, at our sole discretion, to be inaccurate, misleading, inappropriate, or in breach of these Terms.

All users may submit reviews, photos, messages, or other content ("User Content"). By submitting User Content, you grant us a non-exclusive, royalty-free, worldwide licence to use, display, and reproduce that content in connection with operating and promoting Venuu.

You must not post content that is:

False, misleading, or defamatory
Offensive, abusive, or discriminatory
In violation of any third party's intellectual property rights
Spam or unsolicited advertising

7. Bookings & Transactions

Venuu facilitates connections between Couples and Vendors. Any booking, agreement, or transaction is made directly between the Couple and the Vendor. We are not responsible for:

The quality, safety, or legality of any venue or service listed
The accuracy of any listing
The ability of a Vendor to deliver their services
Any dispute between a Couple and a Vendor

We strongly encourage Couples to conduct their own due diligence before entering into any agreement with a Vendor.

8. Fees

Use of Venuu may be subject to fees for certain features or listings. Any applicable fees will be clearly disclosed before you are charged. All fees are in Australian Dollars (AUD) and are inclusive of GST where applicable.

Payments are processed by third-party payment processors. We do not store full payment card details on our servers.

9. Prohibited Conduct

You must not use Venuu to:

Violate any applicable law or regulation
Impersonate any person or entity
Engage in fraudulent, deceptive, or misleading conduct
Circumvent the platform by taking transactions off Venuu to avoid fees
Scrape, harvest, or extract data from the App without our written consent
Upload malware, viruses, or any other harmful code
Harass, threaten, or abuse other users

We reserve the right to suspend or terminate your account for any breach of these prohibitions.

10. Intellectual Property

All content on Venuu, including the name, logo, design, and software, is owned by or licensed to Digital Product World Pty Ltd and is protected by Australian and international intellectual property laws. You must not reproduce, distribute, or create derivative works from our content without our prior written consent.

11. Disclaimers

Venuu is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, we make no warranties, express or implied, regarding:

The availability or uninterrupted operation of the App
The accuracy or completeness of any listing or content
The suitability of any Vendor for your needs

Nothing in these Terms excludes any rights you may have under the Australian Consumer Law.

12. Limitation of Liability

To the maximum extent permitted by law, Digital Product World Pty Ltd will not be liable for any indirect, incidental, special, or consequential loss or damage arising from your use of Venuu, including but not limited to loss of profit, loss of data, or loss of opportunity.

Our total liability to you for any claim arising under these Terms will not exceed the amount you paid to us in the 12 months prior to the claim.

13. Indemnification

You agree to indemnify and hold harmless Digital Product World Pty Ltd, its directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from your use of Venuu, your User Content, or your breach of these Terms.

14. Termination

We may suspend or terminate your account at any time if we believe you have breached these Terms or for any other reason at our discretion. You may close your account at any time by contacting us at info@dpwg.com.au.

Upon termination, your right to use Venuu ceases immediately. Sections that by their nature should survive termination will continue to apply.

15. Governing Law

These Terms are governed by the laws of New South Wales, Australia. Any disputes arising under these Terms will be subject to the exclusive jurisdiction of the courts of New South Wales.

16. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes via the App or email. Continued use of Venuu after changes constitutes your acceptance of the updated Terms.

17. Contact Us

For any questions about these Terms, please contact us:

Digital Product World Pty Ltd
Email: info@dpwg.com.au